Frequently Asked Questions

How do I become a CABC member?

Just complete this form online and we'll be in touch with further information.

What area does CABC cover?

Cardiff city centre and Cardiff Bay. If in doubt, get in touch.

How much will it cost?

Membership of CABC is free if you are a FOR Cardiff levy payer or if you take out a CityNet radio subscription at £7.48 per week 

This also includes access to our SentrySIS intelligence sharing software 

Businesses who do.not pay a levy or take out a CityNet radio subscription can join the partnership and have access to SentrySIS, for an annual fee of £50 plus VAT. These costs are tax deductible business expenses. 

How easy is the system to use?

We believe SentrySIS is a user-friendly system, and all new members will receive free training from our dedicated Crime Reduction Manager. But if you need a refresher or are a new employee who will use the system please get in touch and we’ll book in to see you ASAP.

When is training available?

CABC understands that as an all sector system there will be different times of day that are better for some than others, which is why we will endeavour to provider a flexible service as to when training takes place. This might be one to one training for new or seasonal staff, or in your staff meetings. We will be happy to undertake refresher training.

I'm outside of the City Centre Bid levy. What are my membership options?

Outside of the City Centre, a radio subscription to CityNet includes membership of the partnership and access to SentrySIS.

If a business outside of the City Centre does not want a radio subscription, membership to the partnership and access to SentrySIS is £50 P/A plus VAT. This fee would be a tax-deductible business expense.

I am a BID levy payer, but I don't have a radio. Can i still access the SentrySIS system?

Yes. Membership is FREE to City Centre Bid levy payers whether you have a radio or not and this will give access to the SentrySIS system and the advice provided by the Business Crime Reduction Manager.

Can we try before we buy? (or hire for major events?)

MRS Communications our approved CityNet provider and partner will be pleased to discuss and jointly assess your businesses operational needs.

Will the system work on my mobile?

SentrySIS is fully responsive so can be used on any mobile or handheld device.

How many users am I allowed to give access to the system for my membership fee?

This is based upon operational need on a business by business basis.

How do I pay?

You pay Direct debit.

What can I do if I want to complain about Cardiff Against Business Crime (CABC) collecting information without consent or for any other reason (other than appeals against exclusions)?

You can complain directly to us using the contact form on this website. Complaints against members or their employees will be dealt with by the board of management who will gather all pertinent facts available and review these against current policies and procedures. The complainant may be called upon for further information and in any case will be notified of the outcome. Actions that may be taken include (but are not limited to):

  • Finding of no case to answer
  • An unofficial reprimand or advice to members on minor breaches of protocols
  • An official warning of the need to comply with the rules of the scheme
  • Cancellation of membership and revocation of all access to databases
  • Report of member to other authorities if any laws are suspected of having been broken

Where a complaint is against a member of the board of management the complaint will be investigated by other members of the board. Any appeal against the findings of a complaint investigation will be directed to an independent arbitration body. You can also complain to the Information Commissioner online